Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining. Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visitand/or.
Terex Utilities is a truck equipment final stage manufacturer of digger derricks, aerial devices and associated equipment for the utility industry , municipals, telecommunications, tree and electrical contractor markets.
The Marketing Customer Resource Management Administrator will oversee the business’ segments Customer Relationship Management (Salesforce.com) platform, support other marketing technology assets (Pardot), provide assistance to other marketing projects (example: emarketing campaign) and work closely with the CRM Program Manager, and CRM Development Team. Position will run day-to-day management of the CRM and identify methods to advance the CRM’s effectiveness to track and manage customer data as well as enhance current business practices using the tool. The role will require position to engage and communicate across multiple segments within the business while working closely with decision makers to ensure functionality meets the needs of the business. Our CRM platform’s primary objective is to provide a 360 degree view of our customers and support/help enable our value proposition of “We Listen, We Respond and We Deliver”.
Day-to-Day Management of CRM
Continuing education on new features
Manage requests for change/addition/manipulation of CRM including custom reporting and exporting data
Data Quality and Management
Work with Global CRM team as part of corporate CRM solution
Continued development of training materials and curriculum for end users
Drive and contribute to projects that rely on Salesforce from discovery through delivery: Gather requirements, collaborate with teams to define a solution, collaborate with development team and train end users.
Provide support to Salesforce users in Sales and Service teams as the primary point of contact.
Develop understanding of business teams throughout utilities, their processes and goals.
Performs other duties as assigned that support the overall objective of the position
1 year of experience working in a customer service or user support role.
6 months experience with CRM Business tools at an Admin level to provide operational support (this is not a developer role)
Salesforce.com operations and support, implementations, updates and the Salesforce development process.
Proficient computer skills required including Microsoft Office Suite.
Ability to translate business needs to formal business requirements for CRM and technology optimization.
Agile and waterfall project management skills required along with the ability to multi-task under time sensitive schedules and where multiple projects are pursued concurrently.
Outstanding data analysis and presentation skills, including experience leveraging data to inform business strategies.
Experience working in a B2B and/or manufacturing environment.
Job ID 2018-36825
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