Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!
This position is responsible for the day-to-day execution of all areas of customer service and sales support, including all center participation, quoting/order entry, issue resolution for replacement and aftermarket parts. The Customer Service Rep is expected to demonstrate the knowledge of products and the ability to manage calls and emails from our customers andthe Outside Sales Team.
Duties include, but are not limited to:
Collect customer contact information/inquiry and enter into CRM (customer relationship management database)
Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
Respond to sales inquiries and requests for quotation in an accurate and timely manner.
Identify, address and escalate issues
Performs other duties as assigned that support the overall objective of the position
Two years customer service or equivalent experience
High School Diploma or Equivalent
Associates or Bachelor’s Degree in parts an asset or experience with equipment deployed in construction or the trades
Call Center experience an asset
Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel is essential.
Oracle ERP & Salesforce CRM experience.
Excellent verbal and written communication skills
Ability to relate to a wide variety of people in a professional and diplomatic manner
Ability to handle stressful situations in positive, tactful manner.
Ability to work in a high volume call center within the established handle times and set performance metrics
Great attitude, self-motivated, professional demeanor.
Must be able to work independently and in a team environment.
Detail oriented with great organizational skills
Strong problem solving skills
Job ID 2018-37860
# Positions 1
Posting Location Redmond - WA - USA