Terex Corporation Product Support Representative I in Oklahoma City, Oklahoma

Overview:

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining. Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visitand/or.

Responsibilities:

  • Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.

  • Receives inquiries from customers to obtain warranty, and operating information on Genie products Supplies information to the customer verbally, in writing, or by sending materials that respond to the request.

  • Communicates information on equipment problems or potential enhancements to other teams within the company.

  • Occasionally prepares and delivers formal training to customers in the safe operation, maintenance and care of equipment to assure desired operating level and warranty complaince. May travel to customer locations on an occasional basis, overseeing and reparing operational problems with Genie products.

  • Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.

  • Performs other duties as assigned that support the overall objective of the position.

Qualifications:

Basic Qualifications:

  • Ability to read technical documentation and visual schematics and dentify electrical and hydraulic symbols.

  • High School Diploma or equivlent

  • Must have strong interpersonal and communication skills

Preferred Qualifications:

  • Experience in customer service or technical support

  • Excellent problem solving skills

  • Great attitude and high energy

  • Excellent learning and training skills

  • Can work independently or in a team environment

  • Detail oriented with strong problem solving skills

  • The ability to manage multiple tasks despite frequent interruptions

  • Strong orientation towards quality, safety and continuous improvement

It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

TRSR1234

Job ID 2018-37078

# Positions 2

Category Aftermarket

Posting Location Oklahoma City - OK - USA

Location: OK-Oklahoma City