Terex Corporation Product Support Tech I/ II in Moses Lake, Washington

Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

Responsibilities:

  • Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.

  • Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request.

  • Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.

  • Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products.

  • Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.

  • Performs other duties as assigned that support the overall objective of the position

Qualifications:

Basic Qualifications

  • Minimum of 1-3 years experience in a customer service or technical support environment

  • Great attitude and high energy.

  • Ability to read technical documentation and visual schematics both on electrical, hydraulic and pneumatic systems.

  • Ability to communicate effectively with several areas in the company such as sales, engineering, service, parts, etc.

  • Ability to identify and resolve operating problems or causes by diagnosing and identifying symptoms.

Prefered Qualifications

  • Excellent problem solving skills.

  • Excellent learning and training skills.

  • Good Mechanical, Electrical, Hydraulic and Pneumatic aptitude.

  • Can work independently and in a team environment.

  • Must be motivated, detail-oriented with great organizational skills.

It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

TRSR1234

Job ID 2018-38123

# Positions 1

Category Aftermarket

Location: WA-Moses Lake