Terex Corporation Service Controller, Aftersales in Long Crendon, United Kingdom


Terex Cranes is a global crane manufacturer with strong local roots and more than 100 years of experience in the crane industry. Terex Cranes thinks globally, but delivers expert service, parts and support locally.

A household name in the crane sector, Terex Cranes UK is enjoying an unprecedented period of growth thanks to its consistent investment in the latest crane technology resulting in the launch of new, innovative ranges of cranes.

Our UK Customer Support team is committed to providing the highest standard of service to our customers, to include installations, commissioning, repair and maintenance, ensuring we provide the right solution for our customers’ needs at the right time.


Due to growth we are looking to recruit a Customer Support Service Controller based in Long Crendon, Buckinghamshire. Reporting to the Customer Support Manager, UK and Ireland you will be responsible for communicating effectively with our customers. You will need to demonstrate excellent communication skills, in what can be a very demanding role. Responsibilities will include:

  • Liaising direct with customers

  • Taking ownership of breakdowns & service visit requests

  • Manage workflow of Service Engineer work orders

  • Reactive to changing demands and priorities

  • Manage engineer schedule, to ensure good utilization of their time

  • Manage WIP, ensuring all open jobs are reviewed regularly

  • Follow up with engineers, customers and suppliers for job progress

  • Arranging commissioning of new machines

  • Collating job packs to the point of invoice

  • Assisting with the submission of warranty claims

  • Arranging inspections and repair lists for trade-ins

  • Ordering parts for Service jobs

  • Ordering and supplying technical documents for new and used cranes


  • Excellent customer focus and communication skills

  • Strong English literacy

  • Ability to work under pressure

  • Ability to work within a team

  • Ability to take ownership of a problem

  • Preferred previous experience in a commercial machinery environment

  • Engineering/electrical/hydraulic experience would be an advantage

  • Knowledge of SAP would be an advantage

  • Knowledge of CRM would be an advantage

  • Past experience of service control, would be an advantage.

Job ID 2017-36125

# Positions 1

Category Aftermarket

Posting Location Long Crendon - Bucks - UK

Location: GBR-Long Crendon