Terex Cranes is a global crane manufacturer with strong local roots and more than 100 years of experience in the crane industry. Terex Cranes thinks globally, but delivers expert service, parts and support locally.
A household name in the crane sector, Terex Cranes UK is enjoying an unprecedented period of growth thanks to its consistent investment in the latest crane technology resulting in the launch of new, innovative ranges of cranes.
Our UK Customer Support team is committed to providing the highest standard of service to our customers, to include installations, commissioning, repair and maintenance, ensuring we provide the right solution for our customers’ needs at the right time.
Due to growth we are looking to recruit a Customer Support Service Controller based in Long Crendon, Buckinghamshire. Reporting to the Customer Support Manager, UK and Ireland you will be responsible for communicating effectively with our customers. You will need to demonstrate excellent communication skills, in what can be a very demanding role. Responsibilities will include:
Liaising direct with customers
Taking ownership of breakdowns & service visit requests
Manage workflow of Service Engineer work orders
Reactive to changing demands and priorities
Manage engineer schedule, to ensure good utilization of their time
Manage WIP, ensuring all open jobs are reviewed regularly
Follow up with engineers, customers and suppliers for job progress
Arranging commissioning of new machines
Collating job packs to the point of invoice
Assisting with the submission of warranty claims
Arranging inspections and repair lists for trade-ins
Ordering parts for Service jobs
Ordering and supplying technical documents for new and used cranes
Excellent customer focus and communication skills
Strong English literacy
Ability to work under pressure
Ability to work within a team
Ability to take ownership of a problem
Preferred previous experience in a commercial machinery environment
Engineering/electrical/hydraulic experience would be an advantage
Knowledge of SAP would be an advantage
Knowledge of CRM would be an advantage
Past experience of service control, would be an advantage.
Job ID 2017-36125
# Positions 1
Posting Location Long Crendon - Bucks - UK
Location: GBR-Long Crendon