Terex Corporation manufactures and sells lifting and material processing products worldwide. The company operates through three segments: Aerial Work Platforms (AWP), Cranes, and Materials Processing (MP). The Global Parts Distribution Centre for Materials Processing (MP) is located at Dungannon Business Park, from here Dealers in over 92 Countries are supported on a daily basis by a team of dedicated parts experts covering all areas from Customer Service, Technical Support, Logistics and Parts Fulfillment. Our state of the art facility and dedicated team supports the Terex mission, to delight our customers with value-added offerings that exceed their current and future needs. Our commitment to this mission can be seen in everything we do, from our wide range of quality products to our focus on customer satisfaction. We strive to deliver products that are safe, reliable, cost-effective, and improve your return on invested capital.
Only genuine Terex® parts guarantee the Safety, Functionality, Reliability and residual value for your equipment in the Recycling, Aggregates, Mining and Washing Industries.
Terex are currently recruiting for a Customer Services Representative for their Dungannon site. This role will provide support to the dealer network with regard to their open order books, receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Manage Dealer open order books
Advising price and availability
Assist in the sourcing of parts identified
Liaising with internal departments and external supplies
Responsible for communicating with the dealer network concerning their problems through internal Customer Support Link Systems
Partake in customer service calls and identify areas for improvement
Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or aboveAbility to organize and prioritise workload using your own initiative to meet deadlinesExcellent verbal and written communication skillsExcellent written skills as most of the work will be written (email, documentation etc)
Excellent telephone mannerisms
Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them.
Excellent organizational skills and be able to prioritise your workload using your own initiative
Have experience of working within a busy office environment ideally in a customer service role
Experience of the crushing and screening industry would be desirable though not essential
Knowledge, Skills and Abilities:
Self motivated and high energy
Ability to work within a team
Ability to work in an environment that is fluid with constantly changing priorities
Excellent verbal and written skills
Ability to influence at all levels
Highest level of integrity, honesty and trust
Drive for results
Excellent listening skills
The successful candidate will be offered an attractive salary and benefits package, plus the opportunity to work in a leading, global engineering organisation. You will also be offered excellent career and personal development opportunities.
To apply for this role please click the link below and complete the relevant application form from our website.
All applicants must demonstrate through their application form how they meet the criteria for the position applied for. We reserve the right to enhance our selection criteria at the short listing stage, if required.
TEREX is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of the community.
Job ID 2018-37157
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