Terex Corporation is a diversified global manufacturer of a broad range of equipment that is focused on delivering reliable, customer driven solutions for many applications, including the construction, infrastructure, quarrying, mining, shipping, transportation, refining, energy, utility and manufacturing industries. Terex reports in five business segments: Aerial Work Platforms, Construction, Cranes, Material Handling & Port Solutions, and Materials Processing.
Terex Services North America provides the most reliable crane and heavy equipment repair and maintenance services available today. From inspections and certifications to installations and upgrades, Terex Services works closely with our customers to determine the right solution for their needs. Our skilled technicians are well-versed in all major brands and can provide impartial, constructive advice. In addition to our wide range of quality services, Terex Services also offers access to a complete line of pre-engineered and custom components, accessories and parts from today’s most trusted manufacturers.
The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate, preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation
Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support.
Ensure professionalism and a high customer service standard.
Expedite service orders and calls, if necessary.
Sell repairs and follow up work.
Track and follow up on leads brought in by field operatives (technicians and inspectors).
Develop quotes in a timely manner.
Schedule preventive maintenance and repair activities on equipment.
Resolve customer issues and complaints.
Complete, process and route appropriate paperwork.
Provide a high level of communication with both Customer and Office.
Perform service work to assist with overflow and emergencies, as needed.
Source difficult to find parts.
Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs.
Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results.
Enter data into SAP database as necessary and utilize MS Office applications
Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones
5 years of related experience, with 1+ year of lead/supervisor experience
Clean Driving Record
Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills.
High school diploma or equivalent required
2 year technical degree or equivalent preferred
5 years of previous leadership/supervisory experience is preferred
Automotive, heavy equipment, shop environment experience preferred
Thorough knowledge of electrical theory for power and controls.
Familiarity with utility equipment
Previous experience running a Service Department
Understanding of OSHA/ANSI standard
Strong organizational and prioritizing skills
Thorough understanding of the financials for a service company
Customer focused, with good interpersonal and communication skills, both verbal and written
Collaborative leadership skills
SAP experience is a plus
WORK ENVIRONMENT CONSIDERATIONS:
Work various environments and working conditions depending on assignment.
Working at heights & some heavy lifting.
Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating.
May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel.
Disclaimer This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required
It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.
An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V
Job ID 2017-35043
# Positions 1
Location US-TX-San Antonio
Posted Date 6/19/2017
Posting Location San Antonio - TX - USA