Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining. Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visitand/or.
Headquarters in Westport, CT.
More than 50 manufacturing locations worldwide.
We market our products to customers in more than 150 countries.
About the Position
Title: Product Support Specialist Co-op
Type: Co-op, 6 months part-time
Number of Positions: 1
Reports to: Aftermarket Manager
Location: Louisville, KY
Work Eligibility: Must be authorized to work in the U.S.
This position will assist with handling assigned customer inquiries pertaining to price and availability along with parts help identification. It will also learn to manage customer order book from placement of order to the closing of order and customer service skills working with an established dealer network.
Receive and respond to all customer inquiries and complaints within a 24 to 48 hour turn-around.
Advise dealers on the availability of conversion parts and assist dealer and /or customer to solve problems associated with replacement parts.
Drive inside and outside sales for Aftermarket, to include suggestive selling.
Manage all assigned orders with focus on emergency orders by expediting through supply chain.
Enter requisitions for order placement with supply chain.
Learn to prepare parts quotations for dealers.
Daily phone and email correspondence with dealer network.
Communicate to factory through the Helpdesk system- follow-up, follow-through & close issues once resolved.
Complaint resolution and/or move to appropriate team member for resolution.
Minimum sophomore year standing as of Spring 2018 at an accredited 4 year university/college
Minimum of a cumulative GPA of 3.0 required to submit resume to Terex Career Database
Track record of demonstrable accomplishments in school and at work
Required Skills & Competencies
Solid communication skills - both written and verbal.
Well-developed organizational skills and meet deadlines.
Action oriented and strong follow up
Positive, can-do attitude; self-starter
Posted Date 1 week ago
Job ID 2017-35889
# Positions 1