Terex Corporation Customer Support Manager UK & Ireland (m/f) in Long Crendon, United Kingdom

Overview:

This opportunity provides an individual to join a successful business at a time of growth, they will be given first class training and an opportunity to work with a broad range of equipment due to the broad scope of equipment included in the Terex Cranes portfolio. The role will be an opportunity to have a real impact on a business where the current worker happiness is not high, through good leadership and management the opportunity exists to make a high performing and happy team.

Responsibilities:

  • Sales responsibility for Customer Support in the Region / Country

  • Complete responsibility for the technical support of customers in the sales territories.

  • Responsibility for the implementation of high quality service work in these countries, for a fee or as part of the Terex Guarantee.

  • Responsibility for the spare parts supply in these markets

  • Responsible for all necessary administrative development in the service

  • Continuous monitoring of market development for the timely adjustment of the service structure and capacity

  • Regular assessment of customer requirements, continuous improvement of service Terex Cranes and its acceptance by the customer

  • Monitoring of product quality in the markets, regularly informed of corresponding departments in the Cranes manufacturing plants

  • Work with the relevant departments in Cranes Manufacturing Plants at case by case, delivering superior solutions.

  • Regular and situational reports to Customer Support Director of Terex Cranes

  • Responsible for efficient processes and structures in the office

  • Responsibility for structured, professional and goal-oriented operations of service technician

  • In some cases, cooperation with external service providers and suppliers

  • Monitoring of the consistent implementation of mandated, technical measures or prioritization of technician missions

  • Qualification, instruction and guidance of subordinate employees

  • Monitoring the travel activities and travel costs, especially for field staff

  • Establish and maintain customer contacts

Qualifications:

  • Completed technical college or university degree or technician / foreman with many years of experience in the service of the capital equipment branch

  • Solid technical background

  • Many years of experience leading a business unit for the operative service support

  • Many years of management experience

  • Fluent English

  • MS Office, possibly SAP

  • Practice dealing with customers

Apply now!

Please apply on our career page www.terex.de/karriere

For further details about the job, please contact Michel Koehren (+41 526 33 4031).

Job ID 2017-34780

# Positions 1

Location GB-BUC-Long Crendon

Posted Date 7/4/2017

Category Aftermarket

Posting Location ..