This opportunity provides an individual to join a successful business at a time of growth, they will be given first class training and an opportunity to work with a broad range of equipment due to the broad scope of equipment included in the Terex Cranes portfolio. The role will be an opportunity to have a real impact on a business where the current worker happiness is not high, through good leadership and management the opportunity exists to make a high performing and happy team.
Sales responsibility for Customer Support in the Region / Country
Complete responsibility for the technical support of customers in the sales territories.
Responsibility for the implementation of high quality service work in these countries, for a fee or as part of the Terex Guarantee.
Responsibility for the spare parts supply in these markets
Responsible for all necessary administrative development in the service
Continuous monitoring of market development for the timely adjustment of the service structure and capacity
Regular assessment of customer requirements, continuous improvement of service Terex Cranes and its acceptance by the customer
Monitoring of product quality in the markets, regularly informed of corresponding departments in the Cranes manufacturing plants
Work with the relevant departments in Cranes Manufacturing Plants at case by case, delivering superior solutions.
Regular and situational reports to Customer Support Director of Terex Cranes
Responsible for efficient processes and structures in the office
Responsibility for structured, professional and goal-oriented operations of service technician
In some cases, cooperation with external service providers and suppliers
Monitoring of the consistent implementation of mandated, technical measures or prioritization of technician missions
Qualification, instruction and guidance of subordinate employees
Monitoring the travel activities and travel costs, especially for field staff
Establish and maintain customer contacts
Completed technical college or university degree or technician / foreman with many years of experience in the service of the capital equipment branch
Solid technical background
Many years of experience leading a business unit for the operative service support
Many years of management experience
MS Office, possibly SAP
Practice dealing with customers
Please apply on our career page www.terex.de/karriere
For further details about the job, please contact Michel Koehren (+41 526 33 4031).
Job ID 2017-34780
# Positions 1
Location GB-BUC-Long Crendon
Posted Date 7/4/2017
Posting Location ..