Terex Corporation Field Service Representative/Product Support Specialist II in Fort Wayne, Indiana


Genie Industries/Terex Aerial Work Platforms (AWP), a business segment of the Terex Corporation, is headquartered in Redmond, WA with branch offices worldwide; we manufacture material lifts, aerial work platforms, trailer-mounted booms and light towers, telehandlers, scissor lifts and self-propelled telescopic and articulating booms.

We are a company with a strong safety first mentality, team based culture, respect for the individual and high integrity. The company has grown rapidly over the past four years and is in the midst of a transition from a privately held small company, to a publicly owned big company. Management desires to maintain much of the small company informality while implementing some of the large company disciplines that are required in today's environment.

The Field Service Representative provides technical support to customers in the field. This position is responsible for all areas of customer support & service for Genie/Terex customers. Provides a variety of technical operating and service advice, product support, and training to customers using diesel, gas, electric and hand-operated personnel and material lifting equipment manufactured by the company.


  • Travels frequently to customer locations, overseeing and repairing operational problems with Genie products. This work requires in-depth knowledge of the operation of Genie products and the mechanical aptitude to perform repairs.

  • Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.

  • Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request.

  • Assesses the ability of the customer to provide service. Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.

  • Prepares and delivers formal training to customers in the safe operation, maintenance, repair, and care of equipment to assure desired operating level and warranty compliance.

  • Gathers customer input on matters ranging from product design, operation, maintenance, warranty performance, and safety. Uses information to recommend new products, design enhancements, technical documentation, and warranty language.

  • Investigates accidents and equipment failures.

  • Communicates information on equipment problems or potential enhancements to other teams within the company.

  • Performs other duties as assigned that support the overall objective of the position


Basic Qualifications:

  • 5+ years of experience and factory-sponsored training in the heavy (e.g., construction, material handling, farm) equipment environment. Additional education may substitute for some experience.

  • HSD or Equivalent

Preferred Qualifications:

  • Proficient in computer usage for communications, information gathering, data transfer, machine/component diagnostics.

  • Multi-lingual is a plus

  • Presentation skills to large or small groups in order to provide training information.

  • Requires the ability to give instructions and demonstrations in classroom and shop environments.

  • Ability to perform math and statistical calculations such as counts, averages totals, and time.

  • Relationship building skills to establish and maintain dealer / customer relationships

  • Skilled at reading technical documentation and visual schematics describing equipment.

Working Conditions

Frequently travels to customer work sites to provide mechanical and operational service and to present information or training. Requires the ability to travel for significant periods of time. Uses standard office equipment and computer as well as a variety of tools and diagnostic equipment.

At Terex, we are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V


Job ID 2017-35131

# Positions 1

Location US-IN-Fort Wayne

Posted Date 7/25/2017

Category Aftermarket

Posting Location Columbus - OH - USA, Detroit - MI - USA, Fort Wayne - IN - USA